Leveraging Cloud Computing and Software-as-a-Service to Build Sustainable and Resilient Supply Chains

Building sustainable and resilient supply chains has emerged as a strategic priority for organizations to improve their environmental, social, and governance performance while deal with unexpected disruptions, such as the COVID-19 pandemic. However, clear guidance for practitioners and analysis of the practices serving both purposes are missing. Leveraging cloud computing benefits, Software-as-a-Service (SaaS) products feature commercial and technical characteristics that help organizations resolve certain sustainable and resilient supply chain challenges by strengthening key capabilities, such as transparency, collaboration, and agility. We apply an affordance lens and a theory-generation case research design to define these challenges and identify how SaaS solutions can respond to them, using empirical qualitative data. We formulate SaaS affordances promoting the concepts of community, standard, update, data, applications, communication, and governance. We determine and illustrate the potential of SaaS solutions for sustainability and resilience for supply chain practitioners and software providers to help them unleash it